Cookie Policy

Last updated: January 1, 2025

This Cookie Policy explains how CLASSHERO uses cookies and similar tracking technologies to recognize you when you visit our platform.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, analyze traffic, and provide personalized experiences. Cookies are widely used to make websites work efficiently and provide information to website owners.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function and cannot be disabled. They enable core functionality such as security, network management, and accessibility. Without these cookies, services you have requested cannot be provided.

  • Authentication and session management
  • Security features and fraud prevention
  • Load balancing and service delivery

Performance Cookies

These cookies collect information about how visitors use our platform, such as which pages are visited most often. This data helps us improve how our platform works and optimize user experience.

  • Page load times and performance metrics
  • Error tracking and debugging
  • Feature usage analytics

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. They may be set by us or by third-party providers whose services we use.

  • Language and region preferences
  • Theme and display settings
  • Remembered user choices

Targeting/Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you. They also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

  • Personalized advertising
  • Ad performance measurement
  • Interest-based targeting

Third-Party Cookies

We use services from trusted third-party providers that may set cookies on your device:

  • Google Analytics: To understand how users interact with our platform
  • Stripe: For secure payment processing
  • Intercom: For customer support and communication
  • Cloudflare: For security and performance optimization

Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can set or amend your cookie preferences at any time:

Cookie Settings Tool

Use our cookie settings tool to control which types of cookies you want to allow (except essential cookies, which are always active).

Browser Settings

Most browsers allow you to control cookies through their settings. Check your browser's help menu for instructions. Note that disabling cookies may affect your ability to use certain features.

Opt-Out Links

For advertising cookies, you can opt out through industry opt-out pages:

  • Network Advertising Initiative: www.networkadvertising.org/choices/
  • Digital Advertising Alliance: www.aboutads.info/choices/

Student Privacy

We do not use advertising or tracking cookies for student accounts. Students receive a privacy-enhanced experience with only essential and performance cookies enabled. We comply with COPPA and other student privacy regulations.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this policy periodically. The "Last updated" date at the top indicates when the policy was last revised.

Contact Us

If you have questions about our use of cookies, please contact us:

  • Email: privacy@classhero.com
  • Phone: +1 (800) 555-1234
  • Mail: CLASSHERO Privacy Team, 123 Education Street, San Francisco, CA 94102