Privacy Policy

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password, school affiliation)
• Profile information (profile photo, bio, role)
• Student data (grades, assignments, attendance, progress)
• Communications (messages, comments, feedback)
• Usage data (pages visited, features used, time spent, device information)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our educational services
• Personalize your experience and deliver relevant content
• Communicate with you about updates, features, and support
• Analyze usage patterns to improve platform performance
• Ensure security and prevent fraud or abuse
• Comply with legal obligations and protect our rights

Student Data Protection

We understand the sensitivity of student data and are committed to protecting it:

• We comply with FERPA, COPPA, and other educational privacy laws
• Student data is used solely for educational purposes
• We never sell or rent student data to third parties
• Parents have the right to access and delete their child's data
• All data is encrypted in transit and at rest

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction (e.g., sharing grades with parents)
• With service providers who assist in operating our platform
• To comply with legal obligations or respond to legal requests
• To protect our rights, property, or safety and that of our users
• In connection with a business transfer or acquisition

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Multi-factor authentication and secure password requirements
• Regular security audits and penetration testing
• Role-based access controls and audit logging
• Secure data centers with 24/7 monitoring

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal requirements)
• Export your data in a portable format
• Opt out of marketing communications
• Object to certain data processing activities

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we delete or anonymize your data within 90 days, except where we are required to retain it for legal, regulatory, or security purposes.

Children's Privacy

CLASSHERO is designed for use by schools and is COPPA compliant. We only collect information from children under 13 with verifiable parental or school consent. Parents have the right to review, modify, or delete their child's information at any time.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and data processing agreements that comply with applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@classhero.com
• Phone: +1 (800) 555-1234
• Mail: CLASSHERO Privacy Team, 123 Education Street, San Francisco, CA 94102